Serenity Guide
Holidays

Warning signs !

What to do,
if in doubt... ?

Are you interested in a particular property ? Contact the owner by email and telephone to check that the information on the site is accurate.

Ask for the exact address of the property and then make sure that the address is real - by viewing it on Google Maps for example. Use Street View navigation to view the street and the property.

Browse internet forums or search the details of the holiday rental and the owner to check that other internet users have not already reported the listing or the owner as fraudulent.

Feel free to to request additional photos of the property (inside and outside) by email and make sure that they show the same property - pay attention to detail.

Once the booking is confirmed: never pay the full price before arriving at the property - the deposit must not exceed 30% of the rental price.

Make sure to ask for a rental agreement, drawn up in duplicate and signed by both parties. The agreement must contain contact details of the owner and must have a full description of the property which is to be rented.

To make really sure, after booking your property, ask a friend to call the owner to check that the property is unavailable during the week of your booking.

You should also think about taking out an insurance policy before leaving, to protect you against any nasty surprises.

You can also request verification about the property from an authorised body.

- Feel free to contact us about any dubious listing via this form -

Dictionary
for holiday rental

It’s not always easy to understand all the phraseology which is specific to the world of holiday rentals, but SeLogerVacances has thought of everything - here’s a holiday rental dictionary to help you decipher some of the more common terms.

Deposit


The deposit is the amount of money you pay the owner when booking your holiday rental. This payment constitutes a commitment between the owner and you and offers you protection: the owner is legally committed to renting the property to you.

However, if you want to cancel the booking, be aware that your deposit will not be returned and you may be obliged to pay the full rental price to the owner.

Our advice

SeLogerVacances’ advice:

Don’t pay too much. A deposit of between 10% et 25% of the total amount is reasonable.

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Advance payments


When you book your holiday rental, the owner can ask you an advance payment. This payment does not commit either the owner or the guest; either party may ask for the booking to be cancelled.

In case of cancellation by the guest, the advance payment is lost unless otherwise stated in the rental agreement. However, the guest will not have had to pay the full amount for the booking.

Our advice

SeLogerVacances’ advice:

In case of cancellation, try to resolve things amicably.

Close

Insurance


When you rent a holiday rental, insurance is not mandatory.

Ensure peace of mind when you travel, thanks to the package from Adar + insurance:

  • - Cancellation, interruption of your stay.
  • - Guest liability insurance.
  • - Non-compliance of the rented property.
  • - Direct pecuniary losses resulting from dishonesty or fraud.
Our advice

SeLogerVacances’ advice:

To make sure you have everything you need, just in case, put a photocopy of your home insurance policy in your suitcase.

Close

The security deposit


The security deposit is the amount paid to the owner at the beginning of the rental which acts as protection for the owner in case of damage to the property or unpaid charges.
This amount is not subject to regulation but it is generally accepted that the security deposit should not exceed 20% of the rental price.

If no damage is found and if you have paid all your charges, the owner will return your security deposit.

Our advice

SeLogerVacances’ advice:

Remember to ask the owner for a receipt upon payment of the security deposit and only leave once you have carried out an inventory with the owner and received a copy of said inventory.

Close

The rental agreement


Creating a rental agreement is not mandatory but SeLogerVacances recommends it.

The agreement must be printed in duplicate and signed by the owner and the guest. It must indicate the precise state of the property, the rental period, the times for arrival and departure, a description of the property, payment terms and the amount payable for the security deposit, the tourist tax and charges where appropriate.

SeLogerVacances can offer you its standard agreement.

Our advice

SeLogerVacances’ advice:

Do not forget to read the meters on arrival and departure and ensure that these figures appear in the agreement.

Close

Inventory


On arrival and on departure at the property, you must perform an inventory with the owner to avoid being held responsible for damage to the accommodation before your arrival or after your departure.

Remember to check the state of the floors, walls, plug sockets, windows, furniture and equipment and to read the meters.

Our advice

SeLogerVacances’ advice:

Remember to check the inventory (description and accurate record of the property’s contents and accessories: furniture, cutlery, bedding), made by the owner.

Close

Deposit


The deposit is the amount of money you pay the owner when booking your holiday rental. This payment constitutes a commitment between the owner and you and offers you protection: the owner is legally committed to renting the property to you.

However, if you want to cancel the booking, be aware that your deposit will not be returned and you may be obliged to pay the full rental price to the owner.

Our advice

SeLogerVacances’ advice:

Don’t pay too much. A deposit of between 10% et 25% of the total amount is reasonable.

Close

Advance payments


When you book your holiday rental, the owner can ask you an advance payment. This payment does not commit either the owner or the guest; either party may ask for the booking to be cancelled.

In case of cancellation by the guest, the advance payment is lost unless otherwise stated in the rental agreement. However, the guest will not have had to pay the full amount for the booking.

Our advice

SeLogerVacances’ advice:

In case of cancellation, try to resolve things amicably.

Close

Insurance


When you rent a holiday rental, insurance is not mandatory.

Ensure peace of mind when you travel, thanks to the package from Adar + insurance:

  • - Cancellation, interruption of your stay.
  • - Guest liability insurance.
  • - Non-compliance of the rented property.
  • - Direct pecuniary losses resulting from dishonesty or fraud.
Our advice

SeLogerVacances’ advice:

To make sure you have everything you need, just in case, put a photocopy of your home insurance policy in your suitcase.

Close

The security deposit


The security deposit is the amount paid to the owner at the beginning of the rental which acts as protection for the owner in case of damage to the property or unpaid charges.
This amount is not subject to regulation but it is generally accepted that the security deposit should not exceed 20% of the rental price.

If no damage is found and if you have paid all your charges, the owner will return your security deposit.

Our advice

SeLogerVacances’ advice:

Remember to ask the owner for a receipt upon payment of the security deposit and only leave once you have carried out an inventory with the owner and received a copy of said inventory.

Close

The rental agreement


Creating a rental agreement is not mandatory but SeLogerVacances recommends it.

The agreement must be printed in duplicate and signed by the owner and the guest. It must indicate the precise state of the property, the rental period, the times for arrival and departure, a description of the property, payment terms and the amount payable for the security deposit, the tourist tax and charges where appropriate.

SeLogerVacances can offer you its standard agreement.

Our advice

SeLogerVacances’ advice:

Do not forget to read the meters on arrival and departure and ensure that these figures appear in the agreement.

Close

Inventory


On arrival and on departure at the property, you must perform an inventory with the owner to avoid being held responsible for damage to the accommodation before your arrival or after your departure.

Remember to check the state of the floors, walls, plug sockets, windows, furniture and equipment and to read the meters.

Our advice

SeLogerVacances’ advice:

Remember to check the inventory (description and accurate record of the property’s contents and accessories: furniture, cutlery, bedding), made by the owner.

Close

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